Speed to first call โ business hrs
8.6 hrs
10:00โ18:00 New_York, wknds excl. ยท 0% in <5 min ยท 18 never called
โGrade F
Speed to first call โ all (24/7)
41.5 hrs
wall-clock incl. nights & weekends ยท 0% in <5 min
Text response time (median)
17.8 hrs
inbound SMS โ your reply
โGrade F
Total dials / day
3364
Local ยท 301 dials totalall leads ยท 573 dials total ยท 9 working days
Connects / day
24
dial โฅ 45s ยท 6% connect rate ยท 18 total7% connect rate ยท 38 total
Unique contacts called / day
1529
Local onlyall leads ยท over 9 working days
Time on phone
0.6 hrs1 hrs
talk time on connects ยท avg 47 min/day
Between dials (median)
37s
76% under 1 min when dialing ยท but only 5.1 hrs/day actively dialing (manual dials only)
Time efficiency (daily inputs)
64 dials/day
target 80 ยท only 53 min/day actually dialing vs 2.5 hr target
!Grade C
Touches per lead
5.7
calls + texts ยท reply rate 21%
โGrade B
Show rate โ triaged calls
57%
27/47 showed all-time ยท 60% last 30d