Speed to first call โ business hrs
8.0 hrs
10:00โ18:00 New_York, wknds excl. ยท 0% in <5 min ยท 18 never called
โGrade F
Speed to first call โ all (24/7)
40.5 hrs
wall-clock incl. nights & weekends ยท 0% in <5 min
Text response time (median)
17.8 hrs
inbound SMS โ your reply
โGrade F
Total dials / day
3988
Local ยท 354 dials totalall leads ยท 788 dials total ยท 9 working days
Connects / day
36
dial โฅ 45s ยท 6% connect rate ยท 23 total7% connect rate ยท 54 total
Unique contacts called / day
1539
Local onlyall leads ยท over 9 working days
Time on phone
0.7 hrs1.3 hrs
talk time on connects ยท avg 59 min/day
Between dials (median)
39s
76% under 1 min when dialing ยท but only 6.0 hrs/day actively dialing (manual dials only)
Time efficiency (daily inputs)
88 dials/day
target 80 ยท only 73 min/day actually dialing vs 2.5 hr target
โGrade B
Touches per lead
6.8
calls + texts ยท reply rate 22%
โGrade A
Auto-connect answer rate
32%
GHL rings Ale to bridge each new lead โ she answered & pressed on 11 of 35; missed 23 (didn't press). Of those she connected, 0 reached a live conversation (leads often don't answer).
!Grade D
Show rate โ triaged calls
57%
27/47 showed all-time ยท 60% last 30d